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Prendessa LLC
Text Privacy Policy

 
Effective Date: October 1, 2025  
Last Updated:  October 1, 2025
 
Introduction
 
This Text Privacy Policy explains how Prendessa LLC ("we," "us," or "our") collects, uses, and protects information when you interact with us through text messaging services.
 
Information We Collect
 
When you opt-in to receive text messages from us, we collect:
 
- Your mobile phone number
- Message content you send to us
- Date and time of messages
- Your responses and preferences
- Basic device information (carrier, location data if shared)
 
How We Use Your Information
 
We use your text information solely for:
 
- Customer Care: Responding to your questions and support requests
- Account Notification: Providing updates on purchases or services

When you opt-in, you will receive messages relating to Customer Care (answer your questions) or Account Notifications (acknowledge an action such as a purchase). Message and data rates may apply.
 
Your Consent and Opt-In
 
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Prendessa. You will receive messages relating to Customer Care and Account Notifications. Consent is not a condition of purchase.  Message and data rates may apply. You can reply STOP to unsubscribe at any time, or HELP for assistance. 


Your Rights and Choices
 
You have the right to:


- Text OPTOUT or STOP or CANCEL to any message to unsubscribe immediately

- Text HELP for help
 
Message Frequency
 
You will receive messages addressing Customer Care and Account Notifications. Frequency of delivery is about 1 or 2 messages per month for active customers. Message and data rates may apply.
 
Data Sharing and Third Parties

 

We do not transfer consumer data to any external organizations under any circumstances, even with user consent.

We do not sell, rent, share, or transfer your text messages or mobile information to any third parties for marketing purposes under any circumstances. Data sharing is strictly limited to what is required by law or necessary for the operation of our business.


- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Message opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.


Messaging Terms and Conditions


By agreeing to receive texts and providing your phone number, you consent to receiving text messages from Prendessa, at 650-868-6662. You will receive text messages about Customer Care information and Account Notifications. Message and data rates may apply. Message frequency is 1 or 2 messages per month for active customers.

 

You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at +1-650-868-6662 or dave@prendessa.com. Mobile opt-in information is never shared with third parties. Consent is not a condition of purchase.
 
Data Security
 
We have strict internal policies and staff training to prevent unauthorized sharing of user data.  We implement reasonable security measures to protect your text messaging data, including:


- Secure data transmission protocols
- Limited access to authorized personnel only
- Regular security reviews and updates
 
Data Retention
 
We retain text messaging data for as long as necessary to:


- Provide ongoing customer service
- Maintain business records as required by law
- Generally no longer than 3 years unless legally required
 
Changes to This Policy
 
We may update this policy periodically. We'll notify you of significant changes through text messages or other available communication methods.

Compliance
 
This policy complies with:


- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act requirements for SMS
- FCC regulations for business SMS communications
- State privacy laws where applicable

 
Contact Information
 
For questions about this Text Privacy Policy or to exercise your rights:
 
Prendessa LLC  
Email: dave@prendessa.com 
Phone: +1(650) 868-6662
Address: 1925 Winchester Blvd, Suite 204 Campbell CA 95008

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